FAQ

Questions, Answered

The things people ask most often about courses, payment, certificates and accounts.

Courses & learning

How long do I have access to a course?
Access is for life. Once a course is in your account it stays there, including any future updates the instructor publishes.
Do I need to finish a course by a certain date?
No. Every course is self-paced, so you can work through it as slowly or as quickly as suits you.
What do I need to take a course?
A browser and an internet connection. Courses play on desktop, tablet and phone, and your progress follows your account.
Are courses in Arabic or English?
Course language is listed on each course page. The site interface can be switched between English and Arabic from the header.

Which payment methods do you accept?
Card payments are accepted at checkout. The exact methods available to you are shown before you confirm your order.
Are prices inclusive of VAT?
Prices shown include any applicable UAE VAT. Your invoice breaks the amount down after purchase.
Can I get an invoice for my company?
Yes. Contact us with your order reference and company details and we will issue one.

Do I get a certificate?
Completing a course, and any quiz attached to it, issues a certificate automatically.
Can an employer verify my certificate?
Every certificate carries a unique ID that can be checked against our records.

How do I reset my password?
Use the 'Forgot password?' link on the sign-in page and we will email you a reset link.
Do you offer training for teams?
Yes. Tell us your team size and the field you need and we will put a plan together.

If your question is not here, send it over and we will come back to you.