Refund Policy

1. The short version

If a course is not what you expected, ask us for a refund within 14 days of purchase and we will return your payment, provided you have not worked substantially through the course.

2. When you can request a refund

• Within 14 days of the purchase date.
• Where you have completed less than 25% of the course.
• Where the course was mis-described, or where a technical fault prevents access and we cannot resolve it.

3. When a refund is not available

• After 14 days from the purchase date.
• Where the course has been substantially completed, or a certificate has been issued.
• Free courses, since no payment was taken.
• Where course material has been downloaded, copied or shared in breach of our terms.

4. How to request one

Email info@tahersharifacademy.com from the address on your account, with your order reference and a short note on what went wrong. You do not need to give a detailed reason, but it helps us improve.

5. How long it takes

We aim to decide within 5 working days. Approved refunds are returned to the original payment method; how quickly it appears then depends on your bank, and is typically 5 to 10 working days.

6. Access after a refund

Once a refund is issued, access to that course and any certificate from it is removed from your account.

7. Contact

Questions about this policy can be sent to info@tahersharifacademy.com.